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How long will it take me to get an appointment?

Same day appointments are available in most cases. If you call late in the day, you will likely be scheduled for the following day.

What do I do if I need a refill on a medication?

In most cases your next appointment is typically scheduled to coincide with your medication refill date.

How do I get my lab results?

Lab results are available for viewing on our Secure Patient Portal after they have been reviewed by your provider. If you do not have access to the Patient Portal, please contact the office. If you do not have web access you may request a printed copy of your labs from your provider.

How do I get a referral to a specialist?

When you need to see a specialist, your provider will create a referral for you during your office visit.

Who do I call if I have a question about my bill?

The business office can be reached at 810-629-7162 or call 810-629-2245 option 4.

When should I have a complete physical?

We recommend physical checkups annually for males. Pap-smear exams for women are recommended every 3 years and mammograms, every 2 years.

What is an "NP"?

A Nurse Practitioner (NP) is an Advanced Practice Registered Nurse who has earned at least a Master’s degree and completed additional training in a specialty area of medicine.  NPs can prescribe medication, administer physical exams, diagnose illnesses and provide advanced medical treatment similar to a doctor.

What's a "PA"?

PA stands for Physicians Assistant. A PA has several years of postgraduate training in clinical medicine after a earning a college degree. Our PA’s are board certified and take continuing medical education courses every year just like our physicians do.

How do I get in contact with someone in an emergency?

Emergencies should always dial 911.

What's the medication "call-in" policy? What about narcotics?

We don’t call in most medications, as this is not a good practice. We DO NOT call in narcotics. If you think you need treatment for a problem, come in and let one of our providers examine you.

Do I need to send me old records to you prior to my first visit?

Old records are useful to have for patients with complicated health histories. Old records are REQUIRED for patients who are needing to continue with currently prescribed medication.

Can you treat my whole family or do I need a pediatrician?

We treat patients from birth, up to any age.

I'm scheduled for a physical, will the physical be covered by my insurance?

Commercial insurance and managed care plan benefits for routine and preventive  care vary with the plan. You should verify your benefits prior to services being rendered. Remember that having an insurance card may not mean automatically that you have coverage for routine or preventive care. Medicare doesn’t cover any services for routine physicals and Medicare coverage for preventive medicine is limited to specific preventive tests and exams that can be given only according to certain guidelines for how frequently these can be provided.

Can I be assured of total confidentiality?

All our employees sign a confidentiality agreement regarding the use and care of your medical information. This is a cardinal rule for our practice. We understand our legal obligations to protect your privacy according to the privacy provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which is Federal Law. Ask us at any time about any of your concerns regarding privacy and confidentiality.

Are all of your physicians board certified?

Yes all of our physicians have taken and passed the examination given by the National Board of Family Practice. It’s retaken every seven years. Family Practice is one of the medical specialties that requires it’s members to undergo recertification.

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